Mapfactor

We offer technical support for free to registered users only. You can register here.

Technical support is offered only in Czech and English.

Before you contact technical support, please try the following steps:

• 1. First download the latest version which is free of charge under Patches. You can find out the number of your version under Menu/Manual (in the pink frame there is a number, e.g. 4.0.4)
• 2. Carefully read the manual on the first CD in directory Manual/eng or on the DVD in the directory CD1/Manual/eng in PDF format. The manual is also in the application under Help.
• 3. Carefully read our "FAQs" which can be also found in in the manual the the chapter "FAQs" (GPS connection problems).
• 4. If the problems are lasting send an e-mail to:

mail: support@mapfactor.com

• a) your software version;
• b) your operating system version;
• c) detailed description of the problem and what was foregoing it;
• d) attach the log.txt file which can be found:
  - in Windows 98 in the directory where Navigator is installed (most often in Program files/Navigator);
  - in other Windows in directory C:\Documents and Settings\{user}\Application data\Navigator\8.0\navigator.log.txt for PC Navigator or C:\Documents and Settings\{user}\Application data\Navigator\8.0\log.txt for MapExplorer. This directory is usually hidden. You can unhide it in My computer/Tools/Folder options/View and here you check "Show hidden files and folders".