FAQ

Description

How do I send logs from Navigator?

  • iOS - The log files can be sent from the Main Menu of Navigator - Settings - Advanced - Report a problem. Please describe in detail the problem and what was foregoing it.
  • Android - The log files can be sent from the Main Menu of Navigator - Settings - Advanced - Send logs. Please describe in detail the problem and what was foregoing it.
  • PC Navigator - Windows - Run Navigator Setup Utility on your PC by START/Programs/Navigator X/Setup Utility/Setup Utility. Click on “Send error report”. Please describe in detail the problem and what was foregoing it.
  • Windows Phone a Windows 10 Mobile - The log files can be sent from the Main Menu of Navigator - Settings - App - Send feedback - click on "send feedback" button and choose to include log files in your message. Please describe in detail the problem and what was foregoing it.

How often are map updates available?

OSM maps are updated monthy. New TomTom maps are released aprox. every 3 months.

Are the map updates for free?

If you are using NavigatorFREE with maps from OpenStreetMaps, all map updates are for free.

If you are using Navigator with TomTom maps, we offer a 50% discount for a TomTom map upgrade.

I bought a TomTom map licence in the past and now the app offers me a map update. Do I have to buy it?

TomTom maps have no expiry date, updates are charged at approx 50%. You can update any time in the future, no need to do it with every release.

Will Navigator work with my GPS device?

PC and Pocket Navigator will work with any GPS device that can output NMEA data. This is the standard output format that is support by 99% of all GPS manufacturers. You can use for example this GPS/GLONASS USB device.

Note: Be aware, that not all GPS devices work with OS Windows 10.

How can I tell which COM port my GPS device is connected to?

Go to My Computer/Control Panel/System/Hardware/Device Manager. In the list expand Ports (COM & LPT). Your device should be listed here.

When I start GPS tracking I get a message 'GPS data out of map boundaries'. What is wrong?

There is nothing wrong in this instance. In fact, if you see this message, it means that the GPS is connected and communicating with MapExplorer. The message is simply a warning that a position cannot be displayed because the coordinates being sent by the GPS are outside the currently opened map.

There are two reasons for this:

  • 1. If you have an older version of MapExplorer, make sure that you have the correct map opened.
  • 2. The GPS has no signal. This is generally a problem with brand new units which have never acquired a signal in your country. Most devices remember their last position and transmit it when they have no signal. The GPS is probably reporting a position from the country of manufacture. The problem will disappear as soon as your GPS acquires a signal in your country.

Have you not found answer to your question? Please contact our Support team at support@mapfactor.com.