Informational Translation !
This English version of the Terms and Conditions of Trading and Warranty and Complaints Policy is provided for convenience and informational purposes only. The legally binding version is the Czech version published on the MapFactor website. In the event of any discrepancy, inconsistency or difference in interpretation between the Czech version and this translation, the Czech version shall prevail.
These Terms and Conditions are governed by the laws of the Czech Republic.
These provisions apply to purchases made through the MapFactor online store at mapfactor.com and to purchases made within the Navigator/Navigator PRO application, operated by the Seller:
MAPFACTOR s.r.o.
Štefánikova 24
150 00 Prague 5
Czech Republic
Company ID No. (IČ): 26444666
VAT ID No. (DIČ): CZ26444666
The company is registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, File No. 82699.
Managing Director: RNDr. Martin Puffr
Contact details:
E-mail: info@mapfactor.com
Telephone: +420 257 328 300
These Terms and Conditions further define and specify the rights and obligations of the Seller and its customers (Buyers).
“Buyer” means any person who purchases or agrees to purchase goods, software or services from the Seller.
“Seller” means MAPFACTOR s.r.o.
“Terms and Conditions” means the terms of sale set out in this document and any special terms agreed in writing by the Seller.
The website www.mapfactor.com contains an offer of goods, software and related services. The Seller does not guarantee the immediate availability of all items. Product availability is for information purposes only and will be confirmed after the order has been received.
Orders may be placed through the online store, by e-mail or by telephone. By submitting an order, the Buyer confirms that they have read and agree to these Terms and Conditions.
Before submitting an order, the Buyer has the opportunity to review and correct the entered information.
The purchase contract is concluded upon confirmation of the order by the Seller.
Orders are processed as quickly as possible. Unless otherwise stated for a specific product, the estimated delivery time is usually 1 to 15 business days, depending on the delivery destination and the selected shipping method.
Delivery times are estimates only and are provided for information purposes. While the Seller will make reasonable efforts to meet estimated delivery dates, the Seller shall not be liable for delays caused by carriers or other circumstances beyond its reasonable control.
Goods are delivered through contracted carriers or may be collected in person at the Seller’s registered office.
The Seller may deliver goods in separate shipments where the nature of the order permits. Each shipment shall be deemed a separate delivery. Any delay in or failure to deliver a particular shipment shall not entitle the Buyer to cancel the remaining part of the order.
If the Buyer fails to make payment when due, the Seller reserves the right to suspend further deliveries until all outstanding amounts have been paid.
The Buyer will receive a tax document (invoice), which serves as proof of purchase.
The purchase price may be paid by:
The Buyer may cancel an order at any time before it has been confirmed by the Seller.
The Seller is entitled to cancel an order, particularly in the event of product unavailability, discontinuation of production, an obvious pricing error, or other objective reasons preventing fulfilment of the contract. In such a case, all payments received will be refunded to the Buyer without undue delay.
A consumer has the right to withdraw from a distance contract without giving any reason within 14 days from the date of receipt of the goods.
To exercise the right of withdrawal, the consumer may use the electronic withdrawal form available via the Withdrawal from the Contract link in the footer of the www.mapfactor.com website or send an unequivocal statement of withdrawal to the Seller’s contact details.
The consumer must send or hand over the goods to the Seller no later than 14 days from the date of withdrawal from the contract.
The consumer bears the direct costs of returning the goods. The consumer is only liable for any diminished value of the goods resulting from handling the goods in a manner other than that necessary to establish their nature, characteristics and functionality.
The Seller shall reimburse all payments received from the Buyer under the contract without undue delay and no later than 14 days from the date on which the Seller was informed of the withdrawal from the contract. If the Buyer selected a delivery method other than the least expensive delivery option offered, the Seller shall reimburse delivery costs only up to the amount corresponding to the least expensive delivery option offered. The Seller is not obliged to reimburse payments before receiving the returned goods.
The electronic withdrawal form may remain available after the statutory withdrawal period has expired. Submission of a request after the expiry of the statutory period does not create any entitlement to withdraw from the contract.
Digital content includes, in particular, software, licences, licence keys, map data, subscriptions and other products or services provided in electronic form.
Digital content is supplied primarily in the form of a licence key and/or a download link for software or map data. Digital content shall be deemed delivered when the licence key is sent or the download link is made available.
The Buyer is informed that digital content will be delivered without undue delay after payment of the order and before the expiry of the 14-day withdrawal period. As a result of the delivery of digital content, the right to withdraw from the contract may be lost in accordance with applicable legal regulations, and for this reason it is generally not possible to request a refund of the purchase price.
This does not affect the Buyer’s rights arising from liability for defects or defective performance.
All prices displayed in the online store are final prices and include VAT unless stated otherwise.
The processing of personal data is governed by a separate Privacy Policy document available on the Seller’s website.
These Terms and Conditions shall enter into force on 1 June 2026.
Legal relationships not governed by these Terms and Conditions shall be subject in particular to Act No. 89/2012 Coll., the Civil Code, as amended, and related legal regulations of the Czech Republic.
The Seller reserves the right to amend or supplement these Terms and Conditions. Any changes shall not affect rights and obligations arising during the validity of previous versions of the Terms and Conditions.
The current version of the Terms and Conditions is always available on the Seller’s website.
Any questions regarding these Terms and Conditions may be sent to sales@mapfactor.com.
This Warranty and Complaints Policy governs the rights and obligations of the Seller and the Buyer when exercising rights arising from defective performance in relation to goods, digital content and services offered by MapFactor s.r.o., Company ID No. 26444666, with its registered office at Štefánikova 24, 150 00 Prague 5, Czech Republic.
This Warranty and Complaints Policy forms an integral part of the Seller’s Terms and Conditions.
The Seller is responsible for ensuring that the goods are free from defects upon receipt and conform to the purchase contract.
For consumer contracts, the Seller is liable for defects that become apparent within two years of receipt of the goods.
For used goods, the period for exercising rights arising from defective performance may be reduced to one year from receipt of the goods. Any such reduction will be communicated to the Buyer in relation to the specific product before the purchase contract is concluded.
Where the Buyer is a business entity, rights arising from defective performance shall be governed by the relevant provisions of the Czech Civil Code.
The Seller is responsible for ensuring that digital content, software, licences, map data and related digital services conform to the contract at the time of delivery.
Digital content shall not be considered defective if incompatibility is caused by the Buyer’s hardware, operating system or software, provided that the Buyer does not meet the minimum system requirements specified for the product.
The Seller shall not be liable for defects arising from improper interference with the software, unauthorised modification of data, the use of unauthorised third-party software, or use of the product contrary to the documentation.
The Buyer may submit a warranty claim:
in person at the Seller’s registered office,
in writing,
electronically via e-mail at support@mapfactor.com.
When submitting a warranty claim, the Buyer should provide:
the order number or invoice number,
identification of the product being claimed,
a description of the defect,
the Buyer’s contact details.
The Seller may request additional information necessary for the assessment of the warranty claim.
The Seller shall confirm receipt of the warranty claim.
Consumer warranty claims shall be resolved within a reasonable period corresponding to the nature of the defect, but no later than within the period prescribed by applicable legal regulations.
If the warranty claim is justified, the Buyer is entitled in particular to:
repair of the defect,
delivery of any missing part,
replacement of the goods,
a reasonable reduction of the purchase price,
withdrawal from the contract in cases provided for by law.
The method of resolving the warranty claim shall be determined with regard to the nature of the defect and the relevant provisions of the Czech Civil Code.
Rights arising from defective performance may not be exercised in particular in relation to defects resulting from:
normal wear and tear,
mechanical damage caused by the Buyer,
improper installation, assembly or operation,
use of the product contrary to the instructions, documentation or intended purpose,
use of the product under unsuitable operating conditions,
intervention by a third party,
computer viruses, malware or other malicious software,
use of unauthorised software or unofficial system modifications,
modification of firmware, BIOS or other system components of the device,
electrical surges, improper electrical connections or other external influences,
damage caused by water, fire, traffic accidents or other extraordinary events,
force majeure or natural disasters.
In the case of digital content, changes caused by operating system updates or third-party services beyond the Seller’s control shall not be considered defects.
The Seller shall also not be liable for defects or malfunction of digital content caused by:
modification of the Buyer’s operating system or device,
use of unofficial versions of operating systems,
rooting of a device,
jailbreaking of a device,
installation of unofficial ROMs or firmware,
use of unauthorised third-party tools,
changes to system settings not supported by the device manufacturer.
Consumers have the right to submit complaints to the Seller.
If a dispute cannot be resolved by mutual agreement, the consumer may submit a proposal for out-of-court dispute resolution to the Czech Trade Inspection Authority (Česká obchodní inspekce), Central Inspectorate – ADR Department, Štěpánská 15, 120 00 Prague 2, Czech Republic, www.coi.cz.
This Warranty and Complaints Policy shall enter into force on 1 June 2026.
Rights and obligations not governed by this Warranty and Complaints Policy shall be subject in particular to Act No. 89/2012 Coll., the Civil Code of the Czech Republic, as amended, and Act No. 634/1992 Coll., on Consumer Protection, as amended.